Samsung LCD Televisions - What is it with Samsung flat-screen TVs? Since late last year, ConsumerAffairs.com has been flooded with complaints from consumers who say their Samsung HD TVs overheat, refuse to turn on, power themselves off or simply fizzle off into oblivion. To make matters worse, in most cases, this happens after the one-year warranty has expired.
Samsung isn't saying much about the problem. After repeated inquiries, a company spokeswoman could do no better than this rather tepid response:
"As a first step, we encourage customers who experience any issues with our TVs to call 1-800-SAMSUNG. Our customer service team will fully investigate and discuss each customer’s specific experience so that we can help identify the best resolution to fit each case. Customers’ experiences with our products and service teams are of the utmost importance to us. When we see a problem frequently reoccur, Samsung takes the necessary steps to correct the issue."
Some more helpful guidance comes from the guys who work on dead Samsungs every day. At A+ TV Repair in Southern California, a technician named Phil who asked that his last name not be used said he thinks the Samsung line has been “deliberately under-engineered.”
Samsung LCD Televisions
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment